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Refund policy
Effective Date: October 2026
We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.
Eligibility for Returns
30-Day Play Trial: Paddles and Paddle Sets
Play it for 30 days. Love it, or send it back — return shipping's on us. The trial applies only to pickleball paddles and paddle sets. Request return approval within 30 calendar days after delivery. Paddles may be tried during normal play, and normal signs of play are accepted. Please return the complete paddle set and all included accessories, including its balls and carry bag. Keep the original packaging where possible; it is not required to be unused for a paddle trial return.
Other Products
Bags, shoes, clothing and accessories outside a paddle set must be unused, in the same condition that you received them, and in their original packaging with all included accessories. Request return approval within 30 calendar days after delivery.
The play trial does not cover damage caused by misuse or alterations. This does not change our process for manufacturing defects, shipping damage or incorrect items; please contact us for help with those issues.
How to Start a Return
Before sending any item back, please email us at service@dearrally.com with your order number and the reason for your return. Our published response time is 1–2 business days. Please note that our corporate mailing address (5319 University Dr, Ste 367, Irvine, CA 92612, United States) is not a direct return warehouse address. Once your return is approved, we will provide you with a prepaid return shipping label and exact return instructions. Items sent back without prior return approval cannot be accepted.
Return Shipping Costs
Dearrally covers return shipping costs for approved returns within the United States, including both defective-item returns and approved personal-preference returns.
Damages, Defects, or Incorrect Items
Please inspect your order upon arrival and contact us promptly at service@dearrally.com with your order number, a description of the issue, and clear photos of the item and packaging so we can make it right.
Exchanges
If you would like a different model, color, or package option, please contact us at service@dearrally.com and we will help you arrange an exchange or return.
Refund Processing Time
Once your returned item is received and inspected, we will notify you of the approval status. Approved refunds are initiated to your original payment method within 3 business days. Please note that your bank or payment provider may require additional time to post the funds to your account.
Contact Us
Dearrally (JASUCEAZ LLC)
Email: service@dearrally.com
Phone: +1 (304) 521-8894
Company Mailing Address: 5319 University Dr, Ste 367, Irvine, CA 92612, United States